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Frequently Asked Questions

My Account & My Orders

What is My Account? How do i update my information?

How do I place my order?

I just placed an order; Can I change the size or add another item to it?

How do I know my order has been confirmed?

How do I know my order has been confirmed?

What should i do if i did not receive an order confirmation email?

Why was my order cancelled?

How will I receive my Order?

How should I check the status of my Order?

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?

Payment Modes

How do i pay for Creez purchase?

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

How am I eligible for COD payment?

Are there any COD charges?

Why am I not getting any COD option on the payment page?

Are there any hidden charges (Octroi or Sales Tax) when i make a purchase at Creez?

What should i do if my payment fails?


How do i cancel my order?

How long will it take to process my cancellation request?

Shipping & Delivery

What is the estimated delivery time period?

Do you apply any shipping charges?

Can I request delivery to an international shipping address?

Return & Refund Policy

Return Policy

How do i exchange my order?

How do I return products?

Where do I send my return?

How long will the entire process take?

Do I get charged for returning products ?

How will I be refunded for the return ?

I haven’t received my refund yet, what should I do?