Exchange Process

Exchange Process


1) Exchange request is applicable only for the Prepaid Orders

2) Exchange request for the COD Orders will not be accepted.

Note: In case of damaged or wrong product sent by us, only same product exchange (not Size Exchange) is applicable for both Prepaid and COD orders

3) You can place exchange request within 7 days of order delivery.

4) Exchange Charges - Flat Rs 499 for up to 4 Products. To avoid these charges, please select your size or product wisely. Creez Sizes may be different from other brands. Size chart is mentioned with each product.

5) Initiate exchange by clicking this link "Make an Exchange"

6) After successfully placing an exchange request, buy the exchange card worth Rs 400 by clicking this link "Exchange Card"

7) Sit relax. Your exchange request is completed. We will initiate the exchange process as soon as possible.

8) In case, the size you want to exchange gets out of stock by the time, you places exchange request, you will be asked to select any other product or you can wait if any other customer places exchange request and your requested size becomes available.

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